IPSEN CARES® can provide patients:
- Help with insurance coverage process to determine out-of-pocket costs for treatment
- Copay assistance*
- Information on the Nurse Home Health Administration (NHHA) Program (see below for more details)
- Free medication through the Patient Assistance Program*
- Help with delays or interruptions to treatment
- Assistance with medication deliveries through specialty pharmacies
*For eligible patients. See the full Terms and Conditions at www.ipsencares.com
Frequently asked questions about treatment during COVID‑19
What should I do if I have questions about my medication? Call your doctor’s office with any questions you have about your medication. Your doctor is always your best resource for information about your treatment plan.
What if I need help paying for my medication? IPSEN CARES® may help you pay for your medication. Eligible patients* may receive financial support including copay assistance.
What if I can’t travel to my doctor’s office for my injection appointment? Many doctors now offer telemedicine, so you can easily have your visit over the phone or online. Call your doctor‘s office to ask if you can schedule a telemedicine appointment. Our IPSEN CARES® team may help you stay on schedule with treatment. At no additional cost, patients may be eligible† for the Nurse Home Health Administration (NHHA) Program, which:
- May be able to fulfill your doctor’s request that you receive an at-home injection of Somatuline Depot
- Coordinates your Somatuline Depot shipment via your specialty pharmacy
- Notifies your doctor after you’ve gotten your injections
Learn more about IPSEN CARES® NHHA Program and how it can help you.
How can I stay up to date with information on COVID-19? It’s important to get COVID-19 information from a reliable source. Here are some websites you can trust to have the latest information on the virus, testing, and protecting yourself: the American Cancer Society, the Centers for Disease Control, and the World Health Organization.
†Patient Eligibility for Nurse Home Healthcare Administration: A physician must prescribe Somatuline Depot to be administered by Home Health Administration for the patient. The program is available to most patients covered by commercial insurance plans. IPSEN CARES® has a new abbreviated form for physicians to use to order NHHA services for patients already enrolled in IPSEN CARES®. Patients are typically not eligible if prescriptions are paid in part or fully by any state or federally funded programs, including, but not limited to, Medicare or Medicaid, VA, DOD or TRICARE. However, during the COVID-19 pandemic, IPSEN CARES® is temporarily making Somatuline Depot available, at no charge, for eligible patients who cannot get their medicine because they are homebound due to the pandemic and allowing eligible patients covered by Medicare or Medicaid to participate in NHHA services. Residents of Massachusetts, Michigan, Minnesota, and Rhode Island are not eligible.